Managing Remotely
Case Studies
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Building a delivery practice in a fully remote agency
Human Made · 2018 to 2022 · PM Team Lead, then PM Discipline Lead Context Human Made is a global, fully remote WordPress agency. I led the project management discipline globally and was the senior leader for the APAC region. The challenge The region was growing fast across a 6.5 hour time zone spread, 12…
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Coordinating WordPress 5.6 “Simone”
WordPress open source · 2020 · Release coordinator Context WordPress runs over 40% of the web. Each major release is shipped by a volunteer release squad, and 5.6 had the first squad made up entirely of women and non-binary contributors. Human Made funded my time to coordinate it. The challenge 5.6 brought together 605 volunteer…
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Taking over a platform nobody could support
A national law firm · 2026 · Delivery lead on a managed services takeover Context The firm’s website ran on a headless platform built by another agency. When enhancements stopped arriving, the firm found out that its supplier could no longer support what it had built. The challenge We had to take over a live…